Refund policy

Refund Policy

We have a no return policy, only exchange.

You must exchange your purchased item(s) within 5 days of receiving your order. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at hello@layrrd.com. If your exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. Please note the courier charges will be borne by the customer (an exception might be applied in certain cases). 

*Please note, for Indian-wear there is no refund or exchange applicable. Only one round of minor alterations is included. 

You can always contact us for any return question at hello@layrrd.com.

Customisation

We have a no refund/exchange policy for custom orders. Only one round of minor alterations is included. Please note the courier charges will be borne by the customer (an exception might be applied in certain cases). 

Damages and issues

We hold a strong quality-check before shipping our orders, however in the case of any damaged items, please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept exchanges on sale items or gift cards or if the order has been customised for you.